Careers at Curious Universe
We are an equal opportunities employer with a flexible approach. Hiring the right team is of paramount importance to us so we work with all employees to ensure they can ‘Work Where they Work Best’. Our hybrid working solution allows us to cater to the different needs of our workforce whilst still providing outstanding service to our customers. Both yours and the business’s needs will be discussed at interview to reach a mutually beneficial working schedule.
We are always keen to hear from people wishing to work with us so please review our current job vacancies below.
E-Commerce Manager
Purpose of the role
The E-Commerce Managers’ key purpose is to enhance our digital footprint and to drive e-commerce excellence.
This dynamic role leads Curious Universe’s e-commerce presence, covering all marketplaces and territories, including online sales, stock management, order processing, email marketing, promotional activity and website development.
The E-commerce Manager will devise strategies and harness sales-related insights and develop cutting-edge strategies to enhance our e-commerce performance. The primary objective is to propel e-commerce sales growth, focusing on a harmonious blend of product offerings, customer experience, and innovative marketing strategies.
Working closely with the Brand and Marketing Manager and Heads of Creative, this role will also need to have a clear understanding of creating and leading process to support company growth and drive innovation and efficiencies.
Main responsibilities
- Leading the development and growth of CUL E-Commerce sales
- Overseeing future product for potential online stock and adding it to Sales Orders
- Create product listings that appeal to CUL’s customers, and ensure all listings are optimised correctly for the marketplace they are in
- Create monthly Sales Orders for website sales and creating fortnightly Sales Orders for Amazon sales
- Adding all stock onto the CUL website and Amazon, including copy, images and photography, plus creating videos to showcase products
- Monitoring ATS stock in our warehouse and arranging for it to be transferred to the online sales location
- Liaising with the warehouse to make sure all orders are shipped and all stock pick requests are completed
- Monitoring e-commerce selling prices to support all channels
- Research customer needs and how they respond to adverts, measure and report on campaign performance.
- Monitor advertising performance, by evaluating online traffic and conversions, use these learnings to measure promotional successes and suggest improvements
- Make business decisions, in liaison with the CEO, about products, pricing and promotions
- Work with the Head of Finance to monitor and improve profitability of E-commerce sales
- Work with technical teams to fix any online marketplace issues
- Write management reports on sales performance
- Research competitors and keep up to date with trends in e-commerce and new technologies
- Research new marketplaces we can expand into, and help to grow our online footprint into new territories
- Identify, appoint, and manage agencies and freelancers as required to support and grow the business
- Work with Brand and Marketing Manager on a digital marketing strategy to help grow the business overall.
General
- Budget planning and tracking, reporting updates to CEO and Director of Product
- Establish and maintain awareness of the retail market, media, marketing landscape, also engage with relevant sales and marketing reports.
- Employee relations issues dealt with in accordance with policies and procedures and in consultation with HR where appropriate.
- Work as part of the Curious Universe community to create a positive, tolerant and harmonious work environment.
- Deal with all staff in a helpful, courteous and respectful manner.
- Actively participate in the giving and receiving of constructive feedback to ensure understanding and open team relationships.
Skills & Experience
- 1-2 years experience in technology to automate various eCommerce processes
- Good understanding and knowledge of E-commerce platforms including Amazon and Shopify
- Skilled in integrating payment systems and ensuring website security.
- Understanding of SEO and digital marketing, includes understanding search engine algorithms, leveraging social media platforms, and executing email marketing campaigns.
- Skilled in collecting, analyzing, and interpreting data to inform business decisions. This includes tracking sales trends, inventory levels, and customer engagement metrics.
- Excellent project management skills, proactive and able to juggle priorities and meet deadlines
- Experience in inventory management and forecasting
- Able to supervise freelancers effectively through clear briefing and delivering constructive feedback.
- Able to develop and execute business plans, manage budgets, and negotiate with suppliers.
- Excellent Microsoft Word, Excel, PowerPoint & Outlook skills.
- Ability to communicate clearly and concisely
- Highly organised and proactive individual
- Adaptable and flexible, problem-solver and decision-maker
- Resourceful and tenacious, with a strategic vision
- Positive can-do attitude within a fast-changing environment
- A team player